FAQ’s

Define the term "Social Enterprise"? (per Wikipedia) 

A social enterprise is an organization that applies commercial strategies to maximize improvements in financial, social and environmental well-being. This may include maximizing social impact alongside profits for co-owners.

Social enterprises have business, environmental and social goals. As a result, their social goals are embedded in their objective, which differentiates them from other organisations and companies. A social enterprise's main purpose is to promote, encourage, and make social change. Social enterprises are businesses created to further a social purpose in a financially sustainable way. Social enterprises can provide income generation opportunities that meet the basic needs of people who live in poverty. They are sustainable, and earned income from sales is reinvested in their mission. They do not depend on philanthropy and can sustain themselves over the long term. Attempting a comprehensive definition, social enterprises are market-oriented entities that aim to create social value while making a profit to sustain their activities. They uniquely combine financial goals with a mission for social impact. Their models can be expanded or replicated to other communities to generate more impact.

A social enterprise can be more sustainable than a nonprofit organisation that may solely rely on grant money, donations or government policies alone.

What is “drop off” catering?
When a group meal for 8 or more people is delivered on-time and setup buffet style to include paper products. Typically, food is served in bulk, like sandwich platers, half and full pans of hot entrees which may include a disposable chaffing dish setup. This is typical for corporate customers and casual events to include parties, graduations, anniversaries and just about any event requiring food for large groups.

How do I get started? 
Simply create an account
Enter your address
Choose a catering restaurant
Select your food items & check out.  1.5% of the sales amount will be donated to our local charity fund.  THANK YOU for supporting Local!  

Where do you deliver?
We service the Tampa Bay area.  Catering orders will be delivered up to 20 miles from the resturant.

What is the cut off time to order catering?
Catering orders must be placed by 5pm the day before your scheduled event.
PLEASE NOTE:  If you need a last minute order delivered, Please call us and we will do our best to handle your request.  

What is my expected delivery time?
Orders will be delivered within 30 mins of your scheduled delivery time and no more than 5 minutes after your scheduled time.  (example:  Schedule delivery for 11:30am.  Delivery will be made between 11am and 11:30am)

Will my orders be delivered accurately and on-time? 
Absolutely!  Our drivers are trained to review orders for accuracy and deliver on-time.  Once a driver picks up your order and is on the way, you will recieve a link to track your delivery.  VERY IMPORTANT: To track your delivery order, Please make sure your Mobile phone number is entereed into your profile. 

How much does delivery cost?
Delivery fees start at $25 for the first 5 miles from restaurant and goes up $10 for every additional 5 miles up to 20 miles.

Do catering orders include set up and paper products? 
Yes, Your catering delivery driver will set up your order buffet stye and include paper products. 

Do your drivers work for tips?
Yes, all our drivers gladly accept gratuities for their services. Think of them as your waiter that incur cost to deliver your meal (gas/car maintenance, tolls, etc.), so we recommend 10% to 15% for caterings. Tips are added at check out.

Does the delivery fee count as my tip?
Our drivers work for tips and the delivery fee is not a tip. When you go to checkout, you will be asked if you'd like to add a pre-tip. If you aren't sure how much to tip, our software can automatically calculate a 15%, 20%, or a 25% tip for your convenience. 

What if I have an issue with my order?
Our goal is total satisfaction.  We will work with the restaurant to get it right.  If there is something missing or incorrect with your order, we will try to remedy it the best we can, whether by sending a driver back to you or refunding part of your money.  Our cancelation policy is based on the restaurants policy for the most part.  We will do our best to work out a solution that is fair for both the customer and restaurant.  

If I’m refunded some money or I cancel my order, why do I still see a charge on my bank account?
We do not finalize payments until the end of the day. When you place an order, the funds are captured as a pending transaction to ensure they will be available when it's time to charge you. The pending charge will drop off of your statement, or the charge will be corrected, at the end of the night.

My office or delivery location is hard to find?
Please help our drivers by providing as much delivery details as possible. This includes if driver needs to check in with security, park in a certain location, use a code to enter facility or carry food up steps, etc. Delivery details are very important to ensure timely delivery.

How do I redeem reward points?  
Click on your profile link.  Next, click on Rewards History to determine your reward point totals.  Next, click on Rewards Marketplace and select your "Gift Card" reward based on the number of points in your reward history bank. Once selected, you will recieve an email within 24 hours to "Claim" your reward.  Make sure to scroll down to the bottom of email and click the "Claim" button.  Once claimed, it will take 48-72 hours to recieve your reward via email.  

What is the comment box?
Once you check-out, you will have the option to leave a customer comment. Please drop us a note! We love to hear your feedback; tell us how we are doing and it may appear on our site. Please do not use this box to give directions, request a cancellation, refund, or anything that may require immediate attention. For that, call us at 727.610.8686 OR chat us online.

I have a different question than the ones listed here. Should I just call you?
You can feel free to call our office during business hours at 727.610.8686 OR "CHAT" us on our homepage.